Straight answers before you decide.

Yes. The Pilot, Managed Lead Reactivation and the reactivation component of Partnership require accessible historical records and verified eligibility for the chosen channel. The optional guide is not a permission check. No permanent package-wide numerical contact allowance applies; agree a suitable eligible cohort, work and usage budget. Without suitable records, consider separately scoped Local Growth Systems for new enquiries.

The Revenue Recovery Pilot starts from £495 one-time: one campaign, one defined opportunity and one closing report. It ends when the agreed pilot concludes. Managed Lead Reactivation starts from £750/month and provides continuing segmentation, recurring campaigns, monitoring, optimisation and monthly reporting within an agreed scope. Continuing is optional.

From £1,500/month, the partnership combines managed reactivation with selected enquiry capture, booking recovery, CRM, retention and conversion improvements. The client scope defines what is included; advertising management, every AI system, custom development and all integrations are not automatically included.

No. Old contact details alone are not permission to market. Eligibility, channel-specific permission evidence, previous opt-outs, suppression and recent activity must be reviewed. Unknown or unsuitable records remain excluded.

Approved automated response sequences, response monitoring and routing are scoped and tested before launch. Lead classification is used only where supported and verified. Interested people are handed to your booking process or designated team; ambiguous or sensitive replies go to staff. Human appointment setting, sales closing, handling every reply and out-of-hours human support are not automatically included.

The Pilot covers one defined managed campaign, one location and one channel over 14–30 days. Managed includes up to two campaigns per provider billing period; Partnership up to four. Agree eligible volumes, expected sends, management responsibilities and approved client-funded usage before launch. No permanent package-wide numerical contact/send allowance or unlimited management. Pause at the agreed scope, volume or budget until a variation is approved.

No. New-enquiry systems respond to fresh enquiries, missed calls and routine booking or quotation follow-ups. Reactivation is a planned campaign for eligible historical enquiries or inactive customers. Managed growth coordinates agreed campaign and conversion work over time.

A standard implementation is scoped around one defined booking or enquiry journey, initial configuration, one agreed integration where supported, basic testing and handover. Ongoing technical support covers agreed monitoring, upkeep of existing configured automations and basic troubleshooting within a written support allowance. New workflows, managed campaigns, significant integrations and unlimited development are excluded. Deliverables, allowance and pricing require individual scope approval.

For the three revenue recovery services, first-period onboarding is included with no mandatory separate base-scope setup fee. Separately chargeable client-specific email delivery, SMS, AI, telephone/number and other agreed third-party usage are client-funded under an approved Usage Authorisation. Before any commitment we agree provider, rates, currency, tax, markup or none, funding method, budget, monitoring and reconciliation. Any prepayment requires expressly agreed unused-funds treatment. Ordinary GrowthOps overhead is not recharged. No automatic overages, top-ups or unapproved charges. Additional management, advertising and custom work require an agreed scope and price. Existing accepted terms and other service inclusions remain unchanged.

No. The pilot is a complete standalone engagement and does not automatically renew. You may choose ongoing management or a wider partnership only if there is useful work to do and a separate scope is agreed. Results are not guaranteed.

Not necessarily. We assess your current tools, permissions and follow-up before recommending a change. Compatibility is checked, not assumed.

Review Growth remains a separate service with its existing prices, promotional arrangements and checkout. Review-request campaigns are not general revenue recovery campaigns, and the review subscription and Tap & Scan Review Kit are not automatically included in other services.

Existing customer agreements and agreed promotional terms remain unchanged.

Review Growth is £99/month for one location. Review Growth Multi is £200/month for up to three locations. Review Growth Scale is £300/month for up to five locations. Businesses with six or more locations receive custom pricing.

No. Review Growth is an ongoing managed service and begins when you purchase your chosen plan.

No. The service runs month to month unless something else is expressly agreed in writing.

A branded A6 acrylic countertop display for each location. Customers can tap their phone (NFC) or scan the QR code to reach your review journey while they're with you. It works alongside the automated review requests and follow-up.

Yes. Review Growth works with your business's Google Business Profile.

We can configure campaigns to eligible previous customers where appropriate. You remain responsible for making sure the customer information you supply can lawfully be used for that communication.

No. GrowthOps provides and manages the system used to request genuine customer reviews. Results depend on things outside our control, including customer participation, your business activity and third-party platforms.

No. Every customer is asked in the same way and is free to share whatever reflects their experience. We don't filter, manipulate or selectively publish feedback.

1 location is £99/month, up to 3 locations is £200/month, up to 5 locations is £300/month, and 6 or more is custom pricing. Each location receives its own Tap & Scan Review Kit.

Yes. Plans are month to month. Tell us before your next billing date and the service stops at the end of the month you've paid for. See our Terms for full details.

Yes. GrowthOps offers a standalone Revenue Recovery Pilot, ongoing Managed Lead Reactivation and a Revenue Growth Partnership. Local Growth & Conversion Systems and Business Operations are scoped separately. Review Growth remains a separate service; existing agreements are unchanged.