Terms of Service

GrowthOps HQ is a trading name of Rasharn Fraser, a sole trader operating in England and Wales ("GrowthOps HQ", "we", "us"). Contact: rasharn@growthopshq.com.

The Services are intended for businesses and individuals acting wholly or mainly for purposes relating to their trade, business, craft or profession. They are not offered as consumer services.

These Terms apply when you purchase a GrowthOps HQ service, subscribe to Review Growth, purchase a Growth System or Growth System bundle, accept a quotation, agree to a custom service or otherwise instruct us to begin providing agreed services (together, the "Services"). We aim to make these Terms available to you before purchase.

A written proposal, order, checkout terms or quotation may contain additional commercial terms. Where specifically agreed terms conflict with these Terms, the specifically agreed terms take priority for that particular service or transaction only.

For a newly agreed Revenue Recovery Pilot, Managed Lead Reactivation or Revenue Recovery Partnership, the complete identified M2 agreement and completed order govern the selected scope. Existing customer agreements and mandatory rights are preserved. The £495 Pilot is one defined campaign, for one location and one channel over an agreed 14–30-day period, with onboarding included and no automatic renewal or separate mandatory standard-scope setup fee. The £750 and £1,500 services are monthly engagements under their specifically agreed terms. No revenue, booking or other commercial result is guaranteed.

Recovery contact volumes, expected outbound sends, management boundaries and separately chargeable client-funded provider usage must be agreed before the relevant activity or cost begins. There is no permanent package-wide numerical send allowance or included metered email entitlement. No automatic top-up, undisclosed markup or unapproved overage applies. Additional management work requires a separately agreed written scope and price. Opt-outs and essential agreed handovers must remain supported through an approved funded or non-chargeable route.

If the initial suitability review establishes that GrowthOps HQ cannot reasonably or lawfully deliver the purchased Pilot, the full £495 service fee is refunded, without an assessment deduction. Other cancellation and refund questions follow the specifically agreed terms, work actually delivered and applicable law. A generic setup-fee or usage provision elsewhere on this page does not remove these recovery protections. Payment begins onboarding; client data acceptance and campaign sending require their separate eligibility, data-protection and launch clearances.

Review Growth is a separate managed review service. Current advertised plans are shown on our Services & Pricing page. The plan and price agreed at checkout form part of your order. Review Growth is not automatically included in another service.

These are recurring monthly services unless otherwise expressly agreed. According to the selected plan and configuration, Review Growth may include automated review requests, review-request follow-up, previous-customer review campaigns for genuine reviews where appropriate, review response support or automation, review tracking and reporting, Google Business Profile connection, a Tap & Scan Review Kit and ongoing Review Growth system management. The precise implementation may vary according to your business, selected plan and technical requirements.

GrowthOps HQ provides and manages systems intended to make the process of requesting and managing genuine customer reviews more consistent. Results depend on factors outside GrowthOps HQ's reasonable control, including customer participation, the client's existing customer base and reputation, client activity, third-party platform behaviour and changes to third-party policies.

We do not guarantee any particular number of reviews, five-star reviews or star rating, improvement in Google ranking, or any increase in enquiries, bookings, customers, sales, revenue, profit or any other commercial result.

We support genuine customer reviews only. You must not use the Services to fabricate or purchase fake reviews, impersonate customers, submit reviews on behalf of customers without proper authority, manipulate ratings, use misleading incentives, improperly suppress legitimate negative feedback, conduct prohibited review gating, or breach Google's or another applicable platform's rules.

We may refuse, suspend or stop activity we reasonably believe may breach applicable law or platform rules, involve fraudulent reviews, or materially expose GrowthOps HQ or you to regulatory or platform risk.

Our current offering includes Booking & Enquiry, Website & Booking, Growth Automation and individually scoped Business Operations Systems. These services are separate from Review Growth and do not require a Review Growth subscription.

Our Services & Pricing page shows the current advertised services and starting prices for the standard scope described. Starting prices are not a quotation for every requirement. The applicable accepted quotation, order or checkout sets out the actual charges, deliverables and scope for the service purchased.

Additional functionality, integrations, usage or custom development may be quoted separately. Monthly fees cover agreed ongoing services, not unlimited development, integrations or usage. Existing customer agreements and subscription terms are unchanged by this update to advertised services.

Previously agreed preferred pricing and any conditions attached to it remain governed by the relevant existing agreement. Current advertised packages do not automatically include an earlier preferred rate or discount.

Implementation covers the scope described in the applicable accepted quotation or order. Bespoke development, complex integrations, extensive customisation and requirements outside that scope may be quoted separately. Any previously agreed standard-implementation entitlement remains governed by the relevant existing agreement; new packages do not automatically include an earlier setup-fee waiver.

Combined requirements may be individually quoted. Growth Automation does not automatically include the managed Review Growth subscription, ongoing review management or physical Tap & Scan Review Kit. Review-related automations may be included where appropriate in an agreed scope. Previously purchased bundles remain subject to their existing agreements and are not the default scope of the current advertised packages.

Where applicable, the recurring GrowthOps HQ service fee covers the service and management layer described for the applicable Growth System. Messaging, telephone, AI and other third-party usage charges (such as SMS, calls, telephone numbers, AI usage, email, high-volume communication and other third-party software or infrastructure) may apply separately.

We will not impose undisclosed or arbitrary usage charges. Where usage charges apply, the charging basis, rate, allowance or pass-through arrangement will be disclosed before activation or before the charge is incurred where reasonably practicable. Usage costs may vary with third-party provider pricing and your actual usage, and we may pass through third-party usage costs where this has been disclosed and agreed. We will tell you about material changes to applicable usage pricing. AI, SMS, calling and messaging are not unlimited unless specifically agreed.

GrowthOps HQ may from time to time offer promotional, introductory or individually agreed pricing to eligible customers. The applicable promotional price, eligibility, duration and any price payable after the promotional period will be disclosed before the customer subscribes or otherwise agrees to purchase the Service.

Promotional pricing offered to one customer does not create an entitlement for another customer to receive the same pricing. Unless expressly stated otherwise when the promotion is offered, promotional pricing does not itself create a minimum contract term. Where promotional pricing applies for a limited period, the subscription will thereafter renew at the price disclosed when the promotional arrangement was entered into unless cancelled beforehand or otherwise agreed in writing.

Unless otherwise expressly agreed, Review Growth subscriptions, individual Growth Systems and Growth System bundles are monthly. Recurring monthly Services are billed in advance and automatically renew each month until cancelled. By subscribing, you authorise GrowthOps HQ and its payment provider to collect the applicable recurring charges, which may consist of standard pricing, preferred Review Growth Client pricing, agreed promotional pricing, agreed usage charges or other specifically agreed charges. Card details are processed by our payment provider; we do not store your full card details.

A separately agreed setup fee is a one-time implementation charge, distinct from recurring monthly charges. The applicable quotation or order describes the setup work and charges. Previously agreed setup-fee arrangements remain governed by the relevant existing agreement.

Where a separate setup or implementation fee is charged, that fee covers work associated with preparing, configuring and implementing the Service. Once substantive setup or implementation work has begun, the setup fee will normally be non-refundable except where required by law or where GrowthOps HQ is unable to provide the agreed setup due to circumstances for which GrowthOps HQ is responsible. If you cancel before substantive setup work has begun, we may refund some or all of the setup fee where appropriate.

Unless otherwise expressly agreed in writing, standard recurring Services run on a rolling monthly basis. You may cancel a recurring monthly Service at any time before the next billing date by contacting GrowthOps HQ at rasharn@growthopshq.com or by using another cancellation method made available by GrowthOps HQ.

Cancellation prevents future recurring subscription charges for the cancelled Service. The Service will normally remain active until the end of the billing period already paid for. Fees already paid for the current billing period are normally non-refundable except where required by law or expressly agreed otherwise. Promotional pricing alone does not create a 12-month or other minimum commitment unless a minimum term was expressly agreed before purchase.

Business Operations Systems and other bespoke projects are individually scoped and quoted following discovery and scope assessment. They may be governed by a proposal, statement of work, quotation, order form, written scope or separate agreement, which may include implementation charges, deposits, milestones, minimum terms, separate cancellation arrangements, individually agreed recurring fees and usage charges. Where specifically agreed in writing, these may differ from the standard monthly terms.

You must provide reasonably accurate and timely information, access and approvals needed to deliver the Service. This may include business and onboarding information, Google Business Profile access, website, domain or CRM access, calendar and service information, customer information, branding and telephone configuration details. We are not responsible for delays caused by necessary access, information or approvals not being provided.

• Provide accurate information and cooperate reasonably with implementation and support.
• Use the Services lawfully and not for fraud, unlawful automation or messaging, or fake or manipulated reviews.
• Maintain appropriate access to your accounts and protect passwords and credentials.
• Ensure customer information supplied to us may lawfully be used.

Some Services involve customer data you supply, such as names, email addresses, telephone numbers, appointment and enquiry information and customer history. The client is responsible for ensuring that it has an appropriate lawful basis, permission or other authority required to collect, use and provide customer information to GrowthOps HQ for the intended purpose.

Where we process personal information solely on your instructions to provide the Service, you may act as controller and we may act as processor, to the extent applicable. We act as controller for our own client account information, billing records, communications, legal and accounting records, service administration, security and business operations. Both parties will comply with applicable UK data protection law. See our Privacy Policy.

Where Services involve email, SMS, telephone calls, AI communication, customer reactivation or marketing communication, you remain responsible for ensuring the intended communications are lawful and that you have any required permissions or lawful basis. We may refuse or suspend a campaign we reasonably believe could breach applicable law or platform or provider rules.

The Services may rely on third-party platforms and providers, including Google and Google Business Profile, CRM, messaging, email, telephony, AI, payment, hosting, domain and automation providers. We do not control them and cannot guarantee their availability, functionality, APIs, pricing, policies, account eligibility, approval or uptime. Where reasonably practical we will try to adapt affected Services, but we are not responsible for outages, restrictions, account actions, pricing or policy changes caused by third parties outside our reasonable control.

Where a Growth System uses AI, outputs may not always be accurate, responses may require monitoring, behaviour may depend on third-party technology, and AI should not be treated as guaranteed human-equivalent performance. We do not guarantee that AI will generate sales, bookings or revenue. You remain responsible for reviewing materially sensitive or business-critical AI use where appropriate.

Where included with Review Growth, we may provide an initial Tap & Scan Review Kit for the applicable location, which may include an acrylic display, branded insert, QR and NFC functionality and relevant printed material. If a kit is lost, stolen or damaged due to circumstances outside our control, we may charge a reasonable replacement and delivery fee before supplying a replacement. No replacement fee applies where replacement is needed because of a fault attributable to us.

The physical display does not represent an entitlement to continuing Services after cancellation. On cancellation or termination we may disable or discontinue managed links, routing, automation, tracking, reporting and other digital functionality connected to the kit. The physical stand does not have to be returned unless separately agreed.

We retain ownership of our pre-existing and reusable systems, templates, workflows, processes, automation structures, configurations, methodologies, documentation, proprietary materials and reusable components unless specifically agreed otherwise. You retain ownership of materials you supply, including logos, trademarks, original content, business information and customer data, and grant us permission to use them as reasonably necessary to provide the Services. Ownership of bespoke custom development may be separately agreed in writing.

Each party will take reasonable steps to protect confidential business information received from the other. This does not apply to information that is already public through no breach of the agreement, was lawfully known beforehand, is lawfully received from another source, or must be disclosed by law or regulatory requirement.

We may make reasonable technical or operational changes to maintain functionality, improve security or service delivery, respond to third-party changes or comply with law. We will not materially reduce a paid Service without reasonable notice where that would materially affect you.

We may change standard public pricing for future purchases. If GrowthOps HQ changes the recurring price of an existing customer's active Service, GrowthOps HQ will provide reasonable advance notice before the new price takes effect. The customer may cancel before the new price is charged. Agreed promotional pricing follows the terms agreed when you subscribed. Any previously agreed conditions attached to preferred Review Growth Client pricing continue under the relevant existing agreement.

If a recurring payment fails we may notify you, retry collection where supported, request an alternative payment method, temporarily suspend affected Services, or terminate the affected Service where payment remains outstanding. We will act proportionately; a single temporary or technical failed payment will not automatically lead to immediate permanent termination where the issue can reasonably be resolved.

We may reasonably suspend or terminate Services for persistent non-payment, fraud, illegal use, fake review activity, material platform abuse, misuse of GrowthOps systems, serious security risk or material breach of these Terms. Where reasonably practical we will give notice and an opportunity to resolve the issue, but we may act immediately where necessary to prevent serious unlawful, fraudulent or harmful activity. You may end a Service by cancelling as described in section 17.

We will provide the Services with reasonable care and skill appropriate to the nature of the service. We do not guarantee outcomes that depend on factors outside our control.

To the fullest extent permitted by law, GrowthOps HQ's total aggregate liability arising out of or in connection with the Services will not exceed the greater of £500 or the total fees paid or payable by the client to GrowthOps HQ during the 12 months immediately preceding the event giving rise to the claim.

Subject to applicable law, we are not liable for indirect or consequential loss, loss of anticipated profit, revenue or savings, losses caused by inaccurate information you supply, or losses caused by third-party systems outside our reasonable control.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted.

We are not responsible for delay or failure caused by events reasonably outside our control, such as major third-party outages, internet or infrastructure failures, widespread service interruptions, government action, natural disasters or other events that could not reasonably have been prevented. We will make reasonable efforts to resume affected Services.

• No partnership: purchasing the Services does not create a partnership, employment, agency or joint venture unless separately agreed in writing.
• Assignment: you may not transfer the agreement to another party without our consent where that would materially affect service delivery. We may use contractors or service providers while remaining responsible for our contractual obligations to the extent applicable.
• Entire agreement: these Terms, together with the selected checkout or order, any accepted proposal or quotation, the relevant service description and any specifically agreed written terms, form the agreement for the relevant Service. Nothing in this clause limits liability for fraudulent misrepresentation.
• Severability: if any provision is invalid or unenforceable, the rest continue to apply where legally possible.
• No waiver: a delay in enforcing a provision does not waive the right to enforce it later.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any rights or jurisdiction that cannot lawfully be excluded.

For service, billing, cancellation and Terms enquiries, email rasharn@growthopshq.com.