Organise incoming job requests and keep every customer informed.
Job Request & Customer Follow Up System
Capture maintenance requests, collect property and job details, categorise the work and move each request towards the correct next step.
Your recommended system is configured around the enquiry, booking or follow-up process most important to your business. Additional systems can be connected later as your requirements grow.
A customer submits a maintenance request, identifies the issue and property, describes the relevant information and receives the next step.
- 01Job request received
- 02Immediate response sent
- 03Contact details collected
- 04Property and job details collected
- 05Attendance offered
- 06Attendance booked
See exactly how it works.
Follow one property maintenance company enquiry through the system, from first contact to a booked next step. This is an interactive example using fictional information. It is not a live client account.
Communal door closer broken, flat 6 leak
The communal door will not close properly and there is a small leak reported in flat 6.
- Property
- —
- Job category
- —
- Urgency
- —
- Access
- —
Meadow Court: door closer and flat 6 leak.
- 1Job request receivedEmail received at 07:15
- 2Immediate response sentAcknowledged straight away
- 3Contact details collectedSite contact and mobile
- 4Property and job details collectedCategory, access and urgency
- 5Attendance offeredReal availability shown
- 6Attendance bookedWednesday 09:00 confirmed
- 7Correct person notifiedJob details sent to the mobile
- 8Customer kept updatedStatus updates sent automatically
What the system does, step by step.
- 1Request received
- 2Property details collected
- 3Job category selected
- 4Urgency confirmed
- 5Team notified
- 6Appointment arranged
- 7Customer updated
Five things this changes in your business.
- Capture maintenance requests
- Categorise different types of work
- Collect property information
- Notify the right person
- Keep customers updated
Enquiry Triage & Booking
Sort incoming job requests, move each one to the right next step and reconnect with previous customers when it makes sense.
You don't need to choose the technology. Tell us the outcome you want and we'll recommend the simplest system that can achieve it.
For businesses fixing one main bottleneck.
A common second system later: Customer Reactivation. Two connected outcomes become a Connected Growth System.
These are recommendations based on what usually matters most in this industry, not rigid package requirements. Your audit or setup form decides the final shape of the system.
Turn more new enquiries into booked appointments, surveys or consultations.
Stop valuable enquiries disappearing when nobody answers the phone.
Keep potential customers moving after you've sent a quote.
Make it easier to consistently ask happy customers for reviews.
Reconnect with older leads and previous customers who may still represent an opportunity.
Some reactivation work may require separate scoping depending on database size and expected usage.
Help website visitors get answers and take the next step even when your team isn't available.
AI Voice and Receptionist is also available for businesses where call handling is an important part of the problem. Because call volume and usage can vary substantially, voice systems are individually scoped.
Clear price to install, clear price to run.
Same pricing whatever your trade. What you pay depends on the size and complexity of the system, not on your industry.
Setup, customisation and your first month included.
- Core workflow configured
- Business information added
- Messages and qualification questions customised
- Booking or next-step process connected
- Notifications configured
- Initial testing completed
Your £497 founding monthly rate stays the same for this system while the service remains active.
This is the founding price for one Core Growth System. Additional systems are priced separately.
Why is founding-client pricing lower?
We're offering reduced rates to our first group of clients while we build our initial collection of real-world results and case studies. Founding clients keep the agreed monthly rate for the system they originally purchase while that service remains active. If you add additional systems later, we'll price those separately based on what you need.
Additional locations, unusually high call or message usage, AI voice, advanced integrations and extra customer journeys are scoped and priced separately rather than bundled in.
What happens once you begin.
- 1You confirm your order and pay the setup price
- 2You complete the written setup form in your own time
- 3We build and customise the workflow around your business
- 4We review your information and contact you with the next implementation step
- 5An optional setup call is available if you want one
A sales call is not required at any point. If you would prefer to ask something first, you can ask a question.
Once the first system is working, additional parts of the customer journey can be connected later. You don't need to buy everything on day one.
See all three levelsGrowthOps HQ improves the process surrounding enquiry handling, qualification, booking and follow-up. Results depend on factors including enquiry volume, customer demand, pricing, service quality and how the business handles the opportunities received.
Want this recommendation sent to you?
We'll send you the system summary, demonstration and founding-client details so you can review them later.
Before you start.
Why is founding-client pricing lower?+
We're offering reduced rates to our first group of clients while we build our initial collection of real-world results and case studies. Founding clients keep the agreed monthly rate for the system they originally purchase while that service remains active. If you add additional systems later, we'll price those separately based on what you need.
Does this price include every GrowthOps system?+
No. The Core Growth System is one focused system built around one outcome. It may contain several connected components, but only the ones needed to achieve that outcome. If you need two connected outcomes, that is the Connected Growth System at £497 to get started and £697 per month. More advanced or higher-usage setups start from £897 per month.
Is AI voice included?+
AI Voice and Receptionist is also available for businesses where call handling is an important part of the problem. Because call volume and usage can vary substantially, voice systems are individually scoped.
Do I need to attend a sales call?+
No. You can see the demonstration, select your system and begin onboarding online. A setup call is available if useful, but it is not required before purchasing.
What happens after I purchase?+
You complete a short written setup form covering your services, availability, messages and booking preferences. We then build and customise the system around your business and contact you with the next implementation step.
Can this work with my existing website?+
Yes. The system connects to the website you already have. There is no need to rebuild it.
Is there a long term contract?+
No. The ongoing monthly service continues month to month.
More detail is available on the full FAQ.